Floating CMS Blog

This is a popular request where you can now use our reporting feature to segment and report on your customer database based on their country. This means you can now get a list of customers who's default address is in a particular country. To use this feature go to Reports->Create a Customer Report.

We've received a number of requests to allow SSL connections when using the new Customer Service Ticketing. In particular email providers such as Gmail require this. This feature has now been added. To learn more go to Admin->Customer Service Ticketing.

Now you can filter your customer cases by their source. Customer cases are normally created when someone fills in a contact us form on your website. However cases can also be created via the new customer service ticketing feature we released earlier this week. They can also be created manually by you via the Customers tab. To learn more and use this feature simply go to: Customers->Cases.

We've just released a major new feature called Customer Service Ticketing. This feature turns any email address (whether it's hosted with us or elsewhere) into a full ticketing system. With this you can better manage incoming customer inquiries, automatically assign them to the relevant people within your organization and build a knowledge base of past customer inquiries. Best of all you can continue to use your favorite email client such as Outlook or Thunderbird when communicating with customers whilst everything is tracked.

For an online business to be successful it needs strong sales, service and marketing functions. With this feature we strengthen the support aspects of your online business and ensure your customer inquiries are handled in a timely fashion. Click to learn more and setup the first ticketing service for your company. Or click to read more about this feature in the Online Business Wiki.

Are you using the Site Search feature on your website? Ever wondered what your customers are searching for? We've just added a new report that you can run at anytime to see the keywords your customers are searching for. By reviewing this report and addressing any content gaps on your website, you'll ensure a better experience for those visiting your website.

To learn more go to Modules->Site Search and choose the relevant search to see this report.